Australian Medical Council: Managing a complex travel program with confidence

The Australian Medical Council (AMC) plays an essential role in ensuring the standards of medical education, training and assessment continue to protect the health of the Australian community.

Its work spans accreditation visits, examinations, governance forums and engagement with universities and medical colleges across Australia and internationally. Supporting this work requires a travel program that is reliable, flexible and capable of managing significant operational complexity.

The Challenge

With thousands of journeys taking place every year, AMC’s travel requirements extend far beyond standard corporate travel.

Their program includes:

  • Domestic and regional travel across Australia
  • International accreditation travel
  • Executive and VIP travellers
  • External stakeholders travelling on behalf of AMC
  • Complex booking workflows and governance approvals

Because many travellers represent AMC in formal and high-stakes environments, every journey needs to be professionally managed, policy compliant and supported by clear reporting and visibility.

The Solution

In late 2024, AMC partnered with InTravel Group to support the evolving needs of its travel program.

Rather than applying a one-size-fits-all approach, InTravel worked closely with AMC to understand its governance structures, approval processes and operational requirements. The result was a tailored travel management solution that integrated seamlessly with existing workflows while improving visibility, efficiency and traveller experience.

Delivering Better Outcomes

Greater visibility and control

Customised booking pathways and enhanced reporting have provided:

  • Stronger reporting to support informed decision-making
  • Greater visibility over travel patterns and trends
  • Better insight into supplier usage and out-of-policy bookings

A better traveller experience

By understanding individual traveller preferences, InTravel delivers a more personalised and consistent experience for executives and external stakeholders.

This proactive approach helps minimise disruption while ensuring every journey reflects the professionalism expected of those representing AMC.

Less administration

Travel reconciliation has become significantly more efficient.

Previously, the process required two staff members over several days each month. Today, one team member completes the process in just one to two hours per month using smarter reporting and reduced manual intervention.

Dedicated support when it matters most

AMC now benefits from a dedicated travel team available 24 hours a day, seven days a week.

This ongoing support provides:

  • Stronger relationships built through consistency and understanding
  • Faster responses to urgent requests
  • Minimal disruption to critical travel
  • Clear communication during unexpected situations
  • Stronger relationships built through consistency and understanding

Supporting Indigenous Procurement

Partnering with InTravel Group also supports AMC’s commitment to supplier diversity.

As Australia’s only wholly Indigenous-owned travel management company, InTravel helps AMC direct meaningful procurement spend towards Indigenous enterprise while providing clear reporting on measurable social outcomes.

As of January 2026, InTravel represented 6.2% of AMC’s total Indigenous procurement spend.

Results at a Glance

Since partnering with InTravel Group, AMC has achieved:

  • Improved operational efficiency through streamlined travel management
  • Genuine time and cost savings
  • Better traveller experiences with personalised support
  • Greater visibility and control over travel spend
  • A trusted long-term partnership aligned with organisational values

Client Perspective

“Travel is a very personal experience, particularly for executives and external stakeholders representing the AMC. It is important that arrangements reflect individual preferences while still maintaining consistency and governance. InTravel has taken the time to understand those details, while also giving us far better visibility of our travel data and spend than we had previously.”

Grace Culpitt
Chief Financial Officer – Australian Medical Council

Looking for a travel partner that understands complexity?

Whether you’re managing executive travel, accreditation programs or large-scale organisational travel, InTravel Group delivers tailored travel solutions designed around the way your organisation works.

Talk to our team today